Reservations
Guests may make reservations either via telephone, email or directly at the Spa & Wellness Centre for better appreciation of the spa treatments. Please dial (05) 210 7777 or email tbhr.wellness@thebanjaran.com to book your appointment.

Health Considerations
Please complete the wellness consultation form and notify the spa of any health considerations or concerns when booking your treatment. Also inform the therapist if you are wearing contact lenses before you have a facial.

Punctuality
It is recommended that guests check in at the Spa and Wellness Centre Reception at least 15-20 minutes prior to their scheduled appointment. This will allow ample time to change and relax before your treatment.

As a courtesy to other guests, all treatments will be completed at the pre-scheduled time and late arrival will result in reduced treatment time. However, please note that full charges still apply.

After the treatment guests will be escorted to the Relaxation Pavilion where they are welcome to spend additional time unwinding and relaxing.

Electronic Devices
To maintain the tranquil environment of the Spa and Wellness Centre, please leave all electronic devices in your villa. Alternatively, they may be kept in your private locker at the Spa and Wellness Centre, but must be switched off at all times.

Jewellery and Valuables
In order to avoid any worries or stress, guests are advised to leave all jewellery and valuables in the safety box provided in your villa or keep them in the spa's private locker.

Attire
Most treatments may be enjoyed with minimum clothing. However, the spa does provide disposable underwear, bath robes and slippers. During all treatments, the body is fully draped except for the area being treated.

Cancellations
We understand that unexpected things do happen and sometimes it may be difficult to keep an appointment. If you must cancel, please provide the spa with as much advance notice as possible.

Please note that the following cancellation charges may apply:

• More than 24 hours: No charge
• On same day: 50% will be charged
• 4 hours or less: 100% will be charged
• No show: 100% will be charged

Shaving
If you need to shave, please do so at least two hours prior to your scheduled appointment, particularly if you're a man receiving a facial or a woman receiving any kind of body treatment.

Eating and Drinking
Please avoid eating at least an hour before a treatment and avoid any consumption of alcohol on the day of your treatment. Drink plenty of water before and after your treatment especially if you plan to do any exercise or enjoy heat therapy such as the hot springs or steam cave.

Eco Awareness
As The Banjaran is built on eco-friendly practices, guests are encouraged to be respectful of the environment and considerate to the usage of towels.

*The Spa and Wellness Centre is open to guests 18 years and over.