For your benefit, please complete the wellness consultation form and notify us should you have any health concerns. If you are wearing contact lenses, please inform the therapist before your facial treatment.
To ensure that you have sufficient time to relax and change your clothing, please arrive at the Spa and Wellness Centre at least 15 to 20 minutes prior to your scheduled appointment. Please keep in mind that pre-scheduled treatments will run according to time and any delay will result in reduced treatment time regardless, with full charges still applying. Upon completion you will be invited to the Relaxation Pavilion where you can unwind and relax.
You are most welcome to enjoy spa treatments with minimum clothing; however, we do provide disposable underwear, bathrobes and slippers. During all treatments, the body is fully draped except for the area being treated.
For the safety of your belongings, kindly leave all your electronic devices in your villa or keep them in your private locker located at the Spa and Wellness Centre (please ensure that they are switched off at all times).
JEWELLERY AND VALUABLES
To safeguard your valuables, kindly leave them in the private safe box provided in your villa or keep them in the Spa's private locker.
For a more pleasant spa experience, kindly avoid shaving two hours prior to your scheduled appointment, particularly if you are a man receiving a facial, or a woman receiving any kind of body treatment.
EATING AND DRINKING
We kindly advise that you avoid eating at least an hour before a treatment and avoid any consumption of alcohol on the day of your treatment. Drink plenty of water before and after your treatment especially if you plan to exercise or enjoy heat therapy such as the Hot Springs or Steam Cave.
We understand that unexpected circumstances may result in difficulty to keep to appointments. If you must cancel, please provide us with as much advance notice as possible.
Please note that the following cancellation charges may apply:
More than 24 hours: No charge
On the same day: 50% will be charged
4 hours or less: 100% will be charged
No show: 100% will be charged
As it is our pledge to be kind to the environment, we greatly encourage you to adopt eco-friendly practices such as being considerate in the usage of towels.