No. 1, Persiaran Lagun Sunway 3, Sunway City Ipoh, 31150 Ipoh, Perak Darul Ridzuan, Malaysia | +6 05 210 7777 | View Map

Local Time 7:29AM | Temperature /

Proper etiquette is essential to maintain our Spa and Wellness Centre’s ideals and quality.

 

Reservations

Make reservations for a truly rejuvenating experience either via (+60 5) 210 7777 or email us at tbhr.wellness@sunwayhotels.com

Opening Hours :

Daily 10AM - 10PM

Last appointment is at 9PM

 

Age Limit

The Spa and Wellness Centre provides treatments and therapies for adults 18 years of age and above with minimal treatments available for those below the required age. Please speak to our consultants for further information.

HEALTH CONSIDERATIONS
For your benefit, please complete the wellness consultation form and notify us should you have any health concerns. If you are wearing contact lenses, please inform the therapist before your facial treatment.


PUNCTUALITY
To ensure that you have sufficient time to relax and change your clothing, please arrive at the Spa and Wellness Centre at least 15 to 20 minutes prior to your scheduled appointment. Please keep in mind that pre-scheduled treatments will run according to time and any delay will result in reduced treatment time regardless, with full charges still applying. Upon completion you will be invited to the Relaxation Pavilion where you can unwind and relax.


ATTIRE
You are most welcome to enjoy spa treatments with minimum clothing; however, we do provide disposable underwear, bathrobes and slippers. During all treatments, the body is fully draped except for the area being treated.


ELECTRONIC DEVICES
For the safety of your belongings, kindly leave all your electronic devices in your villa or keep them in your private locker located at the Spa and Wellness Centre (please ensure that they are switched off at all times).


JEWELLERY AND VALUABLES
To safeguard your valuables, kindly leave them in the private safe box provided in your villa or keep them in the Spa's private locker.


SHAVING
For a more pleasant spa experience, kindly avoid shaving two hours prior to your scheduled appointment, particularly if you are a man receiving a facial, or a woman receiving any kind of body treatment.


EATING AND DRINKING
We kindly advise that you avoid eating at least an hour before a treatment and avoid any consumption of alcohol on the day of your treatment. Drink plenty of water before and after your treatment especially if you plan to exercise or enjoy heat therapy such as the Hot Springs or Steam Cave.


CANCELLATIONS
We understand that unexpected circumstances may result in difficulty to keep to appointments. If you must cancel, please provide us with as much advance notice as possible.

Please note that the following cancellation charges may apply:
More than 24 hours: No charge
On the same day: 50% will be charged
4 hours or less: 100% will be charged
No show: 100% will be charged


Eco Awareness

As it is our pledge to be kind to the environment, we greatly encourage you to adopt eco-friendly practices such as being considerate in the usage of towels.